Help! What do I do if something isn't working?

If something isn't working as expected, there are some simple steps you can take to resolve common issues with Luna:

  • Ensure that your mobile device or tablet is updated to the most recent version of its operating system.
  • Ensure that your browser is updated to the most recent version.
  • Ensure that your mobile device and browser meet the minimum software requirements for Luna.
  • Clear your browser cache and reload Luna if accessing the web app through a browser.

If these steps don't resolve the issue, please get in touch with our Technical Support Team who can assist you further.

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